Terms & Conditions
By using our services you agree to our terms & Conditions listed below.
Definitions and Interpretation
This website is operated by KF Window Cleaning Ltd. Throughout the site, the terms “we”, “us” and “our” refer to KF Window Cleaning Ltd.
We kindly ask that payment is made within 7 days of the invoice date. After 14 days you will be sent a payment reminder. If payment is not made within 30 days there will be a late payment charge of £10. If after 30 days there is no payment date agreed we will have to contact a debt recovery company you will also be charged a £40 debt recovery fee.
Once a time and date has been accepted you have to give at least 24 Hours Notice to cancel our appointment Failing to do so will result in a £10 late Cancellation fee which must be paid in full within 14 days.
If you cancel your appointment more than twice in a 12 month period your slot will be given to a new client and you will be removed from our client list. If you cancel your appointment with KF Window Cleaning Ltd giving less than 24 hours notice you will be charged a £10 late cancellation fee which must be paid in full within 14 days.
We always contact you the day before the clean is due, In some cases we may give more notice and ask for the gate to be left unlocked for us in order for us to be able to complete the clean. If the gate is left locked you accept we will clean what we can and reduce the price as we see necessary. As it takes us time, Fuel and effort to contact you, turn up at your property only to find the gate is left locked.
We clean windows in all types of weather and all year round. Light - medium rain is not an issue and will not affect the result of the clean. We cannot guarantee your windows will be cleaned on a perfect sunny day each time.
We may sometimes take photos or videos of before and after results. We would use these on social media to promote our business. By using our services you agree that we may take photos/videos of the property being cleaned and that we have permission to use these photos and videos to promote our business on social media websites such as (Facebook and YouTube).